This guide was created as a central place for families to find local support. You don’t need to be in a crisis to ask for help. This guide is meant to offer a place to start and make the next step a little easier to find.
You don’t need to be in a crisis to ask for help.
If you’re not sure where to start, 211 can help guide you to the right resources.
Know of a helpful organization that should be in our guide? Please email us at info {at} rochestermomcollective.com.
Crisis Support
If you or someone you love needs immediate help, these resources are available:
- Crisis Services of Monroe County
Call: 585-275-5151 - Rochester Regional Health Crisis Line
Call: 585-368-3950 - 211
A hyper local directory of health and human services and offers comprehensive information and referral services available by calling 211, available 24/7 or texting your zip code to 898-211. - 988 Suicide & Crisis Lifeline
Provides 24/7 support through an online chat or phone call. This support is a national support available for anyone is in need of emotional support or is thinking about suicide.
Food Assistance
Food support is available through food banks, pantries, meal programs, and nutrition assistance programs.
Food Navigation
- 211 Lifeline – Food pantry and meal program referrals
Food Banks & Regional Support
- Foodlink – Regional food bank serving Rochester and surrounding areas
Food Pantries & Community Support
- Local Food Pantries – Emergency groceries and essentials
Prepared Meals
- Hot Meals – Free prepared meals across Rochester
Family Nutrition Support
Housing Support
If you are experiencing housing insecurity, there are emergency shelters, transitional programs, and long-term housing support services available across the Rochester area.
Housing Navigation & Support
- 211 Lifeline – Housing referrals and emergency assistance
- Person Centered Housing Options (PCHO) – Personalized housing stabilization support
- Catholic Charities – Emergency housing support and case management
Emergency Shelter & Crisis Housing
- Open Door Mission – Emergency shelter and meals
- House of Mercy – Crisis housing and support services
- Salvation Army Hope House – Emergency shelter for women and children
Family & Transitional Housing
- Family Promise of Greater Rochester – Family-focused shelter and stabilization
- Bethany House – Shelter for women and children
- The Margaret Home – Transitional housing for mothers
- Volunteers of America (Family Housing) – Emergency and transitional housing
Youth & Specialized Housing
- Center for Youth – Housing and crisis support for young people
- YMCA Transitional Housing – Temporary housing and support services
- Veterans Outreach Center – Housing support for veterans
Legal & Housing Stability
- Rochester Housing Authority (RHA) – Public housing and Section 8 programs
- LawNY (Legal Assistance of Western New York) – Tenant rights and eviction prevention
Behavioral & Mental Support
Behavioral & Family Support
- Monroe County Office of Mental Health – Coordinates access to higher-level services for complex behavioral or mental health needs
- Monroe County Family Support Center FACT (Family Access and Connection Team) – Supports families with youths experiencing behavioral issues, school problems, or family conflict
- Catholic Charities Family and Community Services – Counseling and support for youth and families dealing with behavioral challenges, trauma, and parenting concerns
- The Center for Youth – Crisis counseling, emergency shelter, and support services for teens facing family conflict or instability
- UR Medicine Pediatric Behavioral Health & Wellness – Outpatient therapy and parent consultation for children and teens with mild to moderate behavioral and emotional concerns
- Strong Behavioral Health – Counseling and psychiatric services for adolescents and adults, including support for moms managing their own mental health
- Tree of Hope Counseling – Individual, teen, and family therapy with a focus on anxiety, trauma, and life transitions
- Rochester Regional Health Genesee Mental Health Center – Community-based mental health services for children, teens, and adults, including family support
- JFS Rochester – Provides counseling, therapy, support groups and education programs.
Teen-Focused Services
- UR Medicine Child and Adolescent Psychiatry – Evaluation, therapy, and medication management for children and teens with anxiety, depression, ADHD, and behavioral challenges
- Golisano Children’s Hospital Behavioral Health – Pediatric mental health services including crisis care, partial hospitalization, and outpatient treatment for youth and teens
- Liberty Resources Behavioral Health Clinic – Trauma-informed counseling and psychiatric services for children, teens, and families
- Hillside Family of Agencies – Intensive in-home support, residential programs, and services for teens with significant behavioral and emotional needs
- Monroe County Family Support Center FACT (Family Access and Connection Team) – Supports families with teens experiencing behavioral issues, school problems, or family conflict
Crisis & Urgent Help (When You Need It Now)
- Comprehensive Psychiatric Emergency Program (CPEP) – Emergency psychiatric evaluation and stabilization for youth in crisis at Strong Memorial Hospital
- 988 Suicide & Crisis Lifeline – Call or text 988 for immediate, confidential support for teens or parents in crisis
Family & Domestic Abuse Support
Confidential support is available for individuals experiencing unsafe or abusive situations.
Crisis Support
- 211 Lifeline – Emergency referrals
Domestic Violence Services
- Willow Domestic Violence Center – Shelter, advocacy, and safety planning
Child Advocacy
- The Child Advocacy Center of Greater Rochester – Support for children impacted by abuse
Addiction & Recovery Support
Support is available for individuals and families affected by substance use.
Immediate Help
- 211 Lifeline – Treatment referrals
- 988 Lifeline – Crisis and emotional support
Treatment & Recovery
- Rochester Regional Health Addiction Services – Detox and outpatient care
- UR Medicine Strong Recovery – Addiction treatment programs
- Delphi Rise – Open Access clinic
- Conifer Park – Clinic with inpatient and outpatient care
Peer Support
- Alcoholics Anonymous (AA) – Alcohol recovery meetings
- Narcotics Anonymous (NA) – Drug recovery meetings
Legal Support
Legal aid services help with housing, family law, benefits, and civil legal issues.
Legal Navigation
- 211 Lifeline – Legal referrals
Free & Low-Cost Legal Help
- LawNY – Civil legal assistance
Childcare & Early Childhood Support
Childcare resources help families find care, reduce costs, and access early learning programs.
Childcare Navigation
- Child Care Council of Rochester – Childcare referrals and subsidies
Early Learning Programs
- Head Start / Early Head Start – Free early education and family support
Financial Assistance
- New York State Child Care Assistance Program (CCAP) – Childcare subsidies for eligible families
Healthcare Access
Affordable healthcare options are available for individuals and families without insurance or with limited coverage.
Healthcare Navigation
- NY State of Health – Insurance enrollment (Medicaid, Child Health Plus, etc.)
Community Care
- His Branches Community Health Center
- Rochester Regional Health Reach – Provides comprehensive medical and dental care to homeless individuals and families who are currently experiencing homelessness
- UR Well Clinics – Provide free (Maplewood YMCA, RAWNY, and Asbury) high-quality preventative and health maintenance services to uninsured and under-served families and individuals
